A Message to AAA Northeast Members During the COVID-19 Pandemic

As COVID-19 continues to present communities and businesses across the globe with unique challenges, our priority remains the same: the health and safety of our AAA Northeast employees and members.

We’re here for you

Over the last few months, we’ve focused on pivoting the way we do business to continue to do what we’ve always done: be there when you need us, to help and serve our members, our communities and our employees — on and off the road.

Our priorities have been twofold: keep our employees and members safe and do everything we can to retain every employee at AAA Northeast throughout this profound time. There’s a lot of work left to do, but we’re confident that by working together and supporting one another we will get through this and be stronger because of it. We know you have questions, and we want to make sure you have the most up-to-date information on how we are working to support you.

Your Concern, Our Solution

Your Concern

Our Solution

When can I visit my local AAA branch again?

A select number of AAA branches are now open and are operating under the guidelines of the Centers for Disease Control and Prevention. Only a limited number of people are allowed in the branch at one time. Employees and members are required to wear masks and employees are sanitizing their stations in between every visitor, among other measures for the safety of you and the staff. Before heading out, check AAA.com for a complete list of open locations, as availability may vary daily. If your local branch has not yet opened, or if you are unable to visit a branch, our employees are working from home and remain available by phone. Click here for a listing of our department phone numbers.

How will the COVID-19 crisis affect my membership?

The benefits you’ve come to enjoy with your AAA membership remain available during this time. Please call us to learn how we can help. Additionally, we’ve made it easier to extend our services to your loved ones during this difficult time. You can now add a family member to your membership free for their first year, or upgrade your membership for just $15 for yourself and $10 for each associate on your membership.

I’m still driving, and I want to know I can rely on AAA Roadside Assistance.

Our service providers remain ready and available to assist members in need. You can request roadside assistance 24 hours a day, seven days a week by calling 800-AAA-HELP, requesting it online or through our mobile app. For your safety and the safety of the service technician, we ask that you maintain the Centers for Disease Control’s recommended social distance guidelines while your car is being serviced. If you require a tow, we also ask that you please make alternate transportation arrangements to comply with the CDC’s guidelines.

I booked a trip through AAA and would like to rebook.

AAA Travel is here to help – even if you booked the trip elsewhere. Our AAA Travel agents are proactively reaching out to those who have upcoming travel plans. You can always reach us at 800-222-7448 or chat with an agent online.

I’m looking to refinance my auto loan, mortgage or consolidate my student debt.

AAA loan consultants are ready and waiting to assist you. To speak with a consultant, visit AAA.com or call 1-800-793-0508.

I registered for driving school, what can I do?

We’ve created several virtual services, including online driving instruction courses.

I’m driving less; can I get a refund on my auto insurance?

Most of the companies AAA Insurance works with are offering refunds to policyholders. Our Rhode Island insurance company, Motor Club Insurance Company, is providing a 20% refund to policyholders with an auto policy in force between March 16 and May 15.

 

Approved Auto Repair Facilities

AAA.com/AutoRepair

  • State officials have deemed auto repair shops as essential business, allowing you continued access to Approved Auto Repair facilities for emergency repairs and scheduled maintenance.
  • In support of CDC recommendations for safe distancing, we suggest contacting a repair facility to see if they provide vehicle pickup and return services or schedule a drop-off only appointment.

Branch Services, DMV/RMV

AAA.com/Membership

800-222-8252

Call Center Hours

Mon - Thurs: 8 a.m. – 9 p.m.
Fri: 8 a.m. – 6 p.m.
Sat: 8 a.m. - 4:30 p.m.
Sun: 8 a.m. - 5:30 p.m.

As we begin to reopen select branches based on state guidelines, we’ve implemented several new measures to ensure the health and safety of our members and employees. Before heading out, check AAA.com for a complete list of open locations, as availability may vary daily.

Increased Cleaning and Precautions:
AAA employees are dedicated to sanitizing surfaces throughout the day including supplies, card readers, counters, and common areas. For increased protection, plexiglass barriers have been installed between employees and members. Employees are required to wear personal protective equipment and sanitize their hands between member transactions. Any at-risk or sick employee will work from home until symptoms subside. For the health and safety of everyone, we request that anyone entering our branches agree to wear a mask, follow social distancing guidelines and all other safety policies in place. These policies are in accordance with CDC guidelines.

Appointments Required for In-Branch Registry Services:
An appointment is now required for Rhode Island DMV and Massachusetts RMV transactions and limited reservations are available, so be sure to schedule your visit before heading to a branch. By visiting AAA.com/Appointments, you can reserve a time and select a branch that is convenient for you.

Curbside Pickup or Drop-off:
When applicable, all other memberships transactions will be curbside pickup or drop-off only. AAA employees will complete requests and personally deliver directly to your vehicle. For services that require entry into the branch, an employee stationed at the front door will advise when the next available agent is ready to serve you. Capacity restrictions and preventative measures in place follow state mandates.

Many member services including membership, travel, insurance and banking are available by phone, online or through the Mobile App.

Community Outreach

AAA.com/Community

  • If you are looking for remote help with a car seat installation, contact the staff member from your respective state, which can be found under Traffic Safety Programs for Families at AAA.com.
  • AAA driving instructors in Rhode Island have teamed up with Meals on Wheels to deliver fresh meals to elderly citizens.
  • AAA Roadside Assistance Fleet transported personal protective equipment such as masks to first responders in Connecticut.
  • AAA Northeast recently outfitted battery service trucks with yellow banners that read “Thank You Healthcare Workers
  • AAA Northeast joined the #StayHome Movement, a national public awareness campaign to help slow the spread of COVID-19.
  • AAA Northeast employees have taken part in several virtual volunteer activities throughout April.

Discounts and Tickets

AAA.com/Discounts

1-401-868-2000 Ext. 2247

Mon - Fri: 8:30am - 5pm

  • Many AAA discounts partners are temporarily closed or are experiencing shifts in service or product availability. We’re working with the vendors and brands associated with AAA Discounts to get you answers about your past and future purchases as quickly as possible.
  • Click here for the latest information regarding AAA Ticket purchases.
  • We’re maintaining our online discounts platform to bring you the latest updates and savings offers on items most relevant to your current circumstances.
    • Save up to 85% on prescription and over-the-counter medicines using the price-finder tool and coupons available through GoodRx.
    • Spruce up your home office with 75% off best-value purchases from Office Depot and OfficeMax.
    • If you’re still using your vehicle, remember you can save at least 5¢/gal on every fill-up when you register for Shell Fuel Rewards.
  • If you have additional questions regarding AAA discounts, please email Discounts&Rewards@aaanortheast.com or call (401) 868-2000 ext. 2247 for further assistance.

Driving School

AAA.com/DrivingSchool

We are currently offering online classroom courses where permitted and are taking steps to ensure safe behind-the-wheel training as soon as states allow.  Please see your appropriate state below for the latest information.

Massachusetts

We are offering the 30-hour classroom course online through August 2020. Click here to check availability or to enroll. The mandatory parent class is also offered online. Behind-the-wheel training is resuming in some locations in accordance with state guidelines. Current students should check the student portal for availability. New students should call (855) 222-1050. For more information about MA RMV initiatives and plans for road tests and licensing, please visit the RMV website by clicking here.

Rhode Island

We are offering the 33-hour classroom course online through August 2020. Participation in each online class is limited to 30 students; please click here to check availability and register for a class. Behind-the-wheel training appointments are being scheduled in accordance with state guidelines. Current students should check the student portal for availability. New students should call (855) 222-1050. For more information about RI DMV plans, please click here.

Connecticut

We are offering the 8-hour classroom course online and behind-the-wheel training within state guidelines. Existing students, please check the student portal to schedule. New students should call (855) 222-1050 to enroll. For more information click here.

New York

No online offerings are currently available in New York.

Behind the wheel training

We are taking extraordinary measures to maintain safe and sterile environments to ensure our students’ health. We are adhering to all CDC guidelines including:

  • Constant sanitization and thorough cleaning of vehicles before and after each lesson
  • Protective face shields for instructors
  • Extra supplies of onboard Personal Protective Equipment
  • Requiring all students and instructors to wear masks

As states allow behind-the-wheel sessions to resume, we are experiencing high demand and ask for your patience as we work to accommodate every student’s schedule. When your child arrives for a lesson, please ensure that they have a face mask. (We will provide a disposable one if needed.) Please continue to check our website for updated information, as we are in constant contact with the state RMV/DMV offices regarding the policies for obtaining permits and licenses and will provide information as it becomes available. Or, call us at (855) 222-1050 with questions.

Defensive Driving Program

The AAA Defensive Driving Program in-person classes have been temporarily postponed. Online courses are available. These courses may entitle you to an insurance discount and can be completed from the safety and comfort of your home. Click here to register.

Insurance

AAA.com/Insurance

Insurance FAQs

  • Our knowledgeable insurance agents remain ready and available to help.

Get a Quote by Phone: 866-222-7871

Speak to a Customer Service Representative by phone: 800-222-4242

Speak to a Motor Club Insurance Company Representative (RI only): 866-284-7222

Roadside Assistance

AAA.com/Roadside

800-222-4357

24 Hours a Day / 7 Days a Week

  • Our roadside assistance service providers remain ready and available to assist members in need. You can request roadside assistance 24 hours a day, 7 days a week by calling 800-AAA-HELP, requesting it online or through our mobile app.
  • For your safety and the safety of the servicing technician, we ask that you maintain the CDC’s recommended social distance guidelines while your car is being serviced. If you require a tow, we also ask that you please make alternate transportation arrangements. Riding in the cab of the tow truck does not comply with the CDC’s social distance standards.

Travel

AAA Travel Center

AAA.com/Travel

Traveler FAQ's

800-222-7448

Mon - Fri: 8:00am - 6:00pm

Sat & Sun: 9am - 5pm

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