These terms and conditions (this "Agreement") govern your Membership with AAA Northeast (“AAA”, “we”, “our”, “us”). Purchase or use of any AAA Northeast Membership ("Membership") at any time subjects the purchaser or user ("you," "your," "yours," “their”, "Member") to the provisions of this Agreement, as amended from time to time. References to “AAA”, “we”, and “our” shall be deemed to include AAA Northeast, its affiliates and subsidiaries.
This is not an automobile liability insurance contract.
A. Membership Information and Membership Levels
We offer the following Membership levels: Basic, Plus, Premier, Plus RV1, Premier RV2, Plus Motorcycle, Premier Motorcycle and INsider. Member benefits vary depending on your Membership level. Plus and Premier Membership levels include all the benefits of a Basic Membership. Please see Member Benefits which are incorporated in this Agreement to understand the different Member benefits for each Membership level. New Members may join only at the Basic Membership level. Members who meet the eligibility requirements in Section 1 B and have paid the Plus or Premier Membership dues are entitled to Plus or Premier Member benefits, as applicable. All Membership applications and Membership renewals are subject to our approval and acceptance. Membership eligibility, dues, fees, services and benefits are subject to change without notice. In the event of any changes, this Agreement and the Member Benefits incorporated herein will be updated and published at www.aaa.com. You may view the current version of this Agreement and Member Benefits at any time online at AAA.com or request a physical copy by writing to us at our headquarters AAA Northeast, 110 Royal Little Drive, Providence, RI 02904, Attention: Marketing or calling 1-800-222-8252. You will not be required to pay any sum, other than the amount specified in the Agreement for any services thus specified.
1 Plus RV available in our New Jersey Territory only. Program closed to new members July 15, 2015
2 Premier RV available in our New Jersey Territory only. Program closed to new members July 15, 2015
B. Plus and Premier Membership Restrictions
In addition to the Basic Membership, we offer Plus and Premier Memberships that provide additional Membership benefits. To become eligible for Plus or Premier Membership, (i) you must be a Basic Member in good standing for at least one (1) year, (ii) no one Member in your household can exceed two (2) Road Service calls that result in a tow in the previous twelve (12) months and (iii) you must enroll all Members included in your Membership (i.e., Associate Member(s)) in either Plus or Premier Membership. For purposes of clarification, all Members on the Membership must either be designated as Plus Members or Premier Members. Plus or Premier benefits commence seven (7) days following receipt of your payment by us. If you cancel or let your Plus or Premier Membership lapse and wish to reenroll within one (1) year of the cancel date you are eligible to reenroll as a Plus or Premier Member provided you were still eligible at the time of cancellation. If your Plus or Premier Membership has been cancelled for more than one (1) year, and if you wish to reenroll, you are only eligible to reenroll as a Basic Member.
C. Primary and Associate Membership
We require a Primary Member before any member of your household is eligible for an Associate Membership. In the event the Primary Membership is cancelled for any reason, the Associate Member, if any, will become the new Primary Member. Memberships are for individual use only and are non-transferable without our prior written approval. Any outstanding balance of Membership dues may be required to be paid prior to any Membership transfer. Associate Members may be added to the Membership as long as they reside in the same household as the Primary Member and meet eligibility requirements; provided however, Primary Members may only have one (1) Associate Member twenty-six (26) years of age or older residing in the same household. Any additional Associate Members twenty-six (26) years of age or older residing in the same household as the Primary will be required to have their own Primary Membership. The Primary and/or Associate Member must be at least driving age in the state where they reside and have a valid government issued ID. Primary Members are responsible for the conduct and service demands of their Associate Members. Service will not be provided to nonmembers. Other members of your household must have their own Membership in order to receive Services. Primary and Associate Members enjoy the same Membership benefits. Associates may make changes to the Membership with the exception of cancelling the Primary Membership.
D. Motorcycle Service
To be eligible to enroll in the Motorcycle Service, you and all Members in your household (both Primary and any Associates) must be Plus or Premier Members in good standing. To participate in the Motorcycle Service you are required to pay annual dues in addition to the Plus and Premier Membership dues. The Motorcycle Service is not available to Basic Members; however, Basic Members who are otherwise eligible and elect to upgrade to a Plus or Premier Membership can enroll in the Motorcycle Service, subject to the 7-day waiting period for Plus or Premier level Roadside Assistance (as hereinafter defined), provided, however during such waiting period you will be entitled to Roadside Assistance at a Basic Membership level. Roadside Assistance calls provided as part of the Motorcycle Service are included within the allowed allotment of Roadside Assistance calls per Member such that if you enroll in the Motorcycle Service at any time other than renewal, you are only entitled to the remaining Roadside Assistance calls in your annual allotment. Adding the Motorcycle Service simply means that those remaining calls can be used whether you are in a vehicle or on a motorcycle. The Motorcycle Service offers limited Roadside Assistance services to Members either driving or riding on the following eligible vehicles: (i) Motorcycles (2- and 3- wheeled, including with sidecars); (ii) Mopeds; (iii) Scooters; and (iv) Motorized bicycles; provided, however, that all such vehicles are registered and street legal (other than motorized bicycles which may not have to be registered and/or street legal, depending on the jurisdiction). The Motorcycle Service does not cover recreational vehicles, motorcycle trailers or any other vehicle not specifically listed as eligible, in the sole discretion of AAA.
Services available under the Motorcycle Service include the following:
i. Towing (available only if your motorcycle cannot be started, is damaged as a result of an accident or when in AAA or its Independent Contractor’s judgment the motorcycle cannot be placed in a safe driving condition)
ii. Fuel delivery
iii. Tire inflation
iv. Battery jumpstarts only if battery is easily accessible and services can be delivered safely
Gift Memberships for the Motorcycle Service are available for purchase so long as the recipient and all members of the recipient’s Membership are already Plus or Premier Members. INsider Members are not eligible to receive Roadside Assistance under the Motorcycle Service.
Please note that the Motorcycle Service dues will be allocated and charged to the Primary Member. We may cancel your Motorcycle Service enrollment at any time, in our sole discretion, by providing you notice of cancellation. You may cancel your Motorcycle Service enrollment at any time. If your Motorcycle Service enrollment is cancelled for any reason, the Primary Member on your Membership will receive a pro rata refund based on the Primary Member’s Membership expiration date and you and all other Members on your Membership may not re-enroll in the Motorcycle Service for a period of at least twelve (12) months from the effective date of the Motorcycle Service cancellation. Cancellation for any reason will be effective upon, and Motorcycle Service benefits will be available through, the date of cancellation. Motorcycle Service is not eligible for the Plus Membership Payment Plan.
2. Roadside Assistance
Roadside Assistance service (“Roadside Assistance”, “Road Service”, or “Service”) is available 24 hours a day/ 7 days a week and is designed to assist you in an emergency when the vehicle you are either driving in or riding in becomes disabled. Calls placed to our call centers may be recorded for quality assurance. When requesting Roadside Assistance, you must identify yourself by providing your AAA Membership number, your full name, and then identify the make, model, color and year of the vehicle, registration, license plate designation, the exact location of your vehicle, the nature of your vehicle trouble and the telephone number where you can be reached as well as any other information that we may reasonably request. You may also request Road Service through the AAA app that is available for mobile devices or online. As part of Roadside Assistance, AAA or its independent contractors may attempt minor mechanical adjustments on your vehicle in an effort to place the vehicle in a safe driving condition. AAA does not represent or warrant that such minor mechanical adjustments will resolve any mechanical issues and you acknowledge that such minor mechanical adjustments may be temporary. AAA recommends that a qualified automobile repair facility be consulted. When your vehicle cannot be made operable, AAA will assist you in finding the nearest open place of repair. Additionally, should you need lodging or alternative transportation, AAA will assist you in obtaining such lodging or alternative transportation, at your expense. Charges for services that are in addition to the Services included with your Membership will not exceed the prevailing hourly or mileage rates for the region where the Service is provided as determined by AAA. Depending on your Membership level, certain expenses may be reimbursed. The Member is expected to be with the vehicle at the time Service is rendered. Service is available only to the person named on the Membership card who is the driver of or a passenger in the eligible vehicle at the time of the vehicle disablement. Services does not include furnishing parts, labor, materials or storage, which are at the Member’s expense and for which separate arrangements must be made by the Member with a service station. We cannot guarantee that all service stations stock parts or are equipped to service or repair every make and model of a domestic or foreign vehicle, nor can we guarantee the availability of any repair service after regular business hours or on weekends. Towing from a service station premise to any other location will be at the Member’s sole expense. In addition, the Member shall be responsible for any charges for or by tolls, ferries or third party providers in connection with AAA’s provision of Services.
As part of Roadside Assistance, AAA provides the following Services:
A. Battery Service
AAA provides mobile battery testing and replacement services. If a Member requests Roadside Assistance, and AAA believes the problem to be battery related, a mobile battery replacement vehicle may be dispatched. AAA or its independent contractors will test the battery and the vehicle charging system at no additional cost to the Member unless contrary to the vehicle’s manufacturers recommendations. A battery boost may be provided in an attempt to start your vehicle. If the battery needs to be replaced, AAA or its independent contractor will replace the battery at your request and expense.
B. Flat Tire Service
The AAA flat tire service is included as part of your Membership provided you have a spare tire in your possession that is inflated and meets the vehicle manufacturer’s recommendations for the spare tire. AAA or its independent contractor will use commercially reasonable efforts to reach the vehicle and replace the flat tire with your spare. Tire service/replacement is a temporary fix and not a permanent repair. AAA recommends the Member immediately bring the vehicle to a qualified repair facility for a permanent repair of the tire. If the spare is also flat, in poor condition or not available, normal Towing Services will apply and repairs are at the Member’s expense. If due to vehicle design, a special wrench or tool is required, it must be furnished by the Member in order for Services to be performed. Tire Service is not available to vehicles with dual wheels. This Service does not include plugging a tire or repairing a tire at the roadside.
C. Out of Fuel
If your vehicle runs out of fuel, AAA or its independent contractor will deliver a sufficient amount of fuel to reach the nearest open service station, and you will be charged for the fuel at current pump prices as determined by AAA or its independent contractor from time to time. Specific brands or octane ratings cannot be promised. If you are a Plus or Premier Member, additional Member benefits may apply.
D. Locked Out of the Car
If you call AAA because you are locked out of your vehicle, AAA or its independent contractor will attempt to gain entrance to the vehicle by the use of special door opening tools. If AAA or its independent contractor is unable to gain entry to the vehicle at the roadside, AAA or its independent contractor will offer to tow the eligible vehicle to a locksmith or other destination, subject to the terms of this Agreement, including any terms concerning towing. If the vehicle key is lost, broken or AAA or the independent contractor cannot gain entry, AAA may arrange for an independent contractor to provide locksmith service up to $50 or reimburse you for commercial locksmith service up to $50. If you are a Premier or Plus Member, additional Member benefits may apply.
E. Towing and Related Services
If your vehicle cannot be started, is damaged as a result of an accident or when in AAA or its independent contractor’s judgment the vehicle cannot be placed in a safe driving condition, it will be towed at no charge to either the responding independent contractor automobile service facility, or to any location within three (3) miles of the location of the vehicle. In the case of an accident, the Member must request the police to call AAA to dispatch tow service if legally permitted to do so. If the Member desires to have the vehicle towed to a destination other than as stated above, Member may be charged for Towing Services after the first three (3) miles depending on your Membership level. Plus level Members may receive up to 100 miles of tow service per Road Service call, and Premier level Members may receive one (1) of your Road Service calls up to 200 miles at no charge per household per membership year in addition to your remaining Road Service calls up to 100 miles each. Plus and Premier towing benefits start from the point of disablement of the vehicle to the destination of your choice. Additional miles over these mileage allowances will be charged at current rates, plus any applicable taxes; provided, however, such rates shall not exceed prevailing commercial rates. Additional fees may apply, including without limitation, charges for ferry transport, tolls and other charges necessary to provide the towing and related Services; provided, however, the Member shall not be charged hook-up fees, if any, for tows that are included within the Services at no charge. Rates are subject to change in AAA’s sole discretion. Rates may differ from Club to Club (as hereinafter defined), and Members may be asked to pay whatever rate is in effect in a Club territory outside your home Club territory. Tow rates in certain states may be subject to tax, which is the responsibility of the Member. In instances when the vehicle becomes disabled while towing a light duty trailer, Service will also be provided for the trailer (excludes fifth wheel trailers). You may be required to pay for trailer towing. At the scene of an accident, any additional equipment or manpower required to provide Services will be at the Member’s expense. Members may also be required to pay storage charges if they elect to leave their vehicle at a service facility overnight. A fee will be charged for flatbed service requested by Members in cases where the use of a flatbed is not required, in AAA’s sole discretion. Towing Services will only be provided for a covered vehicle disablement and will not be provided for purposes of transporting vehicles due to purchase, sale, auction, car show exhibition, charitable donation, relocation or other similar situation.
F. Extricating or Winching Service
If while an eligible vehicle is traveling, it becomes stuck in a ditch, mud or snow, AAA or its independent contractor will attempt to free it if it can be safely reached from a normally traveled road or established thoroughfare, in AAA’s or its independent contractor’s sole opinion. If special equipment, more than one service person or more than one service vehicle is needed, additional charges may apply. Extrication or winching Services are not available for parked, snowbound, or un-shoveled vehicles, and do not include shoveling or clearing of snow, mud, dirt or sand. In addition, these Services will not be provided when the eligible vehicle is located in an area that is unsuitable for vehicle traffic and/or is not maintained as a road, including without limitation, beaches, vacant lots, playgrounds, creek beds, open fields, boat ramps, golf courses, forests, or logging roads.
Delays, which may be excessive at times, may occur when a substantially greater than normal amount of Members call for Service at the same time. This situation is usually caused by adverse weather, unusual traffic or other conditions over which AAA has no control. During these peak periods of demands for Roadside Assistance, AAA may prioritize certain Member service requests. Towing Services to a Member’s choice of destination or long distance tows may be delayed. In certain circumstances, all Services may be temporarily suspended.
H. Services Outside of AAA Northeast's Territory
Members are entitled to Services throughout the United States and Canada. Outside the AAA Northeast territory set forth below, Services will be provided by the local AAA club or Canadian Automobile Association club (“Club”) servicing the area. Membership terms, rates, products and services may vary from Club to Club. Notwithstanding, Roadside Assistance shall be available to Members throughout the United States and Canada. Members may be asked to pay whatever rate is in effect in that Club’s territory. Tow rates in certain states may be subject to tax, which is the Member’s responsibility.
I. AAA Northeast Territory
AAA Northeast proudly serves members located in the following locations: (i) throughout the State of Rhode Island; (ii) Town of Pawcatuck, New Haven, Fairfield and Litchfield counties in the State of Connecticut; (iii) Barnstable, Berkshire, Bristol, Dukes, Essex, Middlesex, Nantucket, Norfolk, Plymouth, Suffolk and Worcester counties in the Commonwealth of Massachusetts; (iv) Salem, New Hampshire; (v) Morris, Union, and Essex counties in the State of New Jersey and (v) in New York as follows: Long Island, in the five boroughs of New York City, and in Westchester, Rockland, Sullivan, Ulster, Dutchess, Orange, Putnam, Chenango, Delaware, Otsego, Schoharie and Herkimer counties, and parts of Lewis, Madison and Oneida counties. Products and Services may vary across AAA Northeast’s Territory; provided however Roadside Assistance, Branch Office related activity3 and Travel Services are available throughout the AAA Northeast Territory.
3Branch Office activity may vary from Branch to Branch
J. Additional Terms
The following additional terms apply to Roadside Assistance:
(i) A valid Membership card and valid photo identification must be shown to AAA or AAA’s independent contractor.
(ii) A Member in good standing must be with the disabled vehicle at all times.
(iii) If a valid Membership card and valid photo identification are not available at the time Roadside Assistance is requested, AAA or its independent contractor may decline to provide you Roadside Assistance, in its sole discretion. If AAA or its independent contractor does provide you with Roadside Assistance absent a valid Membership card and government issued identification, you may be required to pay for Roadside Assistance at the time Roadside Assistance is rendered. You may submit the invoice to AAA for reimbursement consideration. If we agree to reimburse you, in our sole discretion, such reimbursement may be based on rates in effect between AAA and its independent contractors from time to time and not the invoice submitted by you.
(iv) There must be a licensed driver with the vehicle at all times.
(v) After the Roadside Assistance call has been completed, you may be required to sign a service slip acknowledging that Services were rendered by AAA or its independent contractor.
(vi) If your vehicle starts before Service arrives, contact us to cancel the Roadside Assistance you requested. If you fail to contact us, the Roadside Assistance will be counted towards your Member benefits.
(vii) Some federal, state, or city roads may not allow AAA or its independent contractors to provide Roadside Assistance. In such cases, you may be required to pay another provider for Roadside Assistance on such roads. Thereafter, you may submit the invoice to AAA and AAA may reimburse you in an amount to be determined by AAA, in its sole discretion.
(viii) Some vehicles may need ferry transport to reach their intended destination. In such case, there may be a delay in getting your vehicle and the service vehicle on the ferry and there may be charges for such ferry transport. AAA will provide Member with a good faith estimate of such additional charges, for which the Member is responsible.
(ix) AAA makes no representations or warranties that we will provide Roadside Assistance within a specified time.
(x) ELIGIBLE VEHICLES: Provided you are a Member in good standing, have a valid Membership card and valid photo identification, four-wheeled motor vehicles are eligible for Roadside Assistance only if Roadside Assistance can be safely delivered. Dual-wheel campers/motor homes will be provided all Services except towing, extrication/recovery and tire service. Dual-wheel, unloaded pickup trucks are provided all Services except flat tire service. Rented passenger vehicles are eligible for Service. Certain Commercial vehicles are eligible for Service with the exclusion of those vehicles with livery plates such as taxi cabs and limousines. Vehicles with cube, dump or utility body types will be evaluated on a case-by-case basis to determine if normal automobile servicing equipment can safely handle the different size, weight and wheel bases. Recreational Vehicles (“RV(s)”) may be eligible for Road Service provided you are a Plus RV or Premier RV Member in good standing. Road Service for RV’s is only available in our New Jersey territory.* If a Plus RV or Premier RV Membership is cancelled, it may not be renewed.
(xi) VEHICLES NOT ELIGIBLE: Unattended, abandoned, illegally parked, vehicles going to a junk or salvage yard, vehicles that have been purchased in a non-running condition, being donated to a charitable organization, equipped with an attached snow plow, car trailers, cargo or utility trailers, commercial, livestock and horse trailers, landscaping trailers, boat trailers and any trailer not described as being eligible, and vehicles that can be driven safely.
(xii) If a vehicle is in an inaccessible location, in AAA’s sole discretion, such as an unplowed street or driveway, a beach, field or wooded area that cannot be reached by a service vehicle, in our sole opinion (“Inaccessible Location”), Roadside Assistance may not be rendered. In instances where AAA determines that the vehicle is in an Inaccessible Location and agrees to provide Roadside Assistance, it will be rendered at the Member’s sole expense.
(xiii) Roadside Assistance and Towing Service will not be rendered to vehicles ordered towed by the police for alleged violation of the law.
(xiv) AAA utilizes independent contractors to provide Roadside Assistance. AAA and its affiliates cannot control the manner in which such independent contractors provide Roadside Assistance. AAA is not liable for any claims, damages, causes of actions, suits, or demands (“Damages”) arising out of any act or omission of its independent contractors. All Damages are the responsibility of the independent contractor. In the event of a dispute between an independent contractor and a Member, AAA may assist by mediating the dispute, in its sole discretion, but is not responsible for the actions of its independent contractors.
(xv) On certain roads, state or municipal regulations only permit Roadside Assistance to be delivered by franchised stations, which are not affiliated with AAA (“Franchised Stations”). AAA and its affiliates cannot control the manner in which such Franchised Stations provide Roadside Assistance and make no representations or warranties concerning the Roadside Assistance provided by these Franchised Stations. AAA is not liable for any Damages arising out of any act or omission of the Franchised Stations. AAA will reimburse you for charges paid for Roadside Assistance provided by the Franchised Stations based on the level of service you are entitled to receive, provided that the official receipt is submitted. If towing services are provided, you will receive a refund for a tow to the Franchised Station providing the service or to the nearest exit.
(xvi) Without limiting any of its rights or remedies, AAA may seek reimbursement from any Member where Roadside Assistance was fraudulently or wrongfully obtained.
(xvii) Roadside Assistance may not be used as a substitute for regular maintenance necessary to keep your vehicle in good operating condition.
(xviii) An individual’s Membership may not be used by a business or other organization to provide Roadside Assistance for its customers, employees or vehicles.
(xix) Roadside Assistance will only be provided when it is safe to do so and where it is legally permitted, in AAA or its Independent Contractor’s sole discretion.
Detailed Description of Covered Vehicles and Services
Required Membership Types: Basic, Plus, Premier
(Y) = Covered Service- (N) = Not Covered Service