Membership Terms and Conditions
These terms and conditions (the "Terms") govern your Membership with AAA North Jersey, Inc. (“AAA”, “we”, “our”, “us”). Purchase or use of any AAA North Jersey Membership ("Membership") at any time subjects the purchaser or user ("you," "your," "yours," “their”, "Member") to the provisions of the Terms, as amended from time to time. References to “AAA”, “we”, and “our” shall be deemed to include AAA North Jersey, its affiliates and subsidiaries. This is not an automobile liability insurance contract.
A. Membership Information and Membership Types
We offer the following Membership types: Basic, Plus, Premier, benefits vary depending on your Membership. See Schedule A to understand the different Member benefits for each Membership type. Members who meet the eligibility requirements and have paid the Plus or Premier Membership dues are entitled to Plus or Premier Member benefits, as applicable. Membership is subject to our approval and acceptance. Membership eligibility, dues, fees, services and benefits are subject to change without notice. In the event of any changes, the Terms and the Member Benefits incorporated herein will be updated and published at www.AAA.com. You may view the current version of these Terms and Member Benefits at any time online at AAA.com or request a physical copy by writing to us at AAA North Jersey, 418 Paterson Hamburg Turnpike, Wayne, NJ 0747
You will not be required to pay any sum, in addition to the amount specified in the agreement for any services thus specified.
B. Plus and Premier Membership Restrictions
Plus and Premier Memberships provide Membership benefits in addition to those provided to Basic Members. To be eligible for Plus or Premier Membership, (i) you must be a Basic Member in good standing for at least one year, (ii) no Member in your household can exceed two Road Service calls that result in a tow in the previous twelve months and (iii) you must enroll all Members included in your Membership (i.e., Associate Member(s)) in either Plus or Premier Membership. Plus or Premier benefits commence seven days following receipt of your payment by us. If you cancel or let your Plus or Premier Membership lapse and wish to reenroll within one year of the cancel date, you may do so provided that you were still eligible at the time of cancellation. If your Plus or Premier Membership has been cancelled for more than one year, and you wish to reenroll, you must do so as a Basic Member.
C. Primary and Associate Membership
The Primary member is the person who established the AAA membership. Associate members are other persons residing in the household who are on the Primary membership account. We require a Primary Member be designated before any member of your household is eligible for an Associate Membership. In the event the Primary Membership is cancelled for any reason, the Associate Member, if any, will become the Primary. Memberships are for individual use only and are non-transferable. Associate Members may be added to the Membership as long as they reside in the same household as the Primary Member and meet eligibility requirements; provided, however Primary Members may only have one Associate Member 26 years of age or older residing in the same household on their membership. Any additional Associate Members 26 years of age or older residing in the same household as the Primary will be required to have their own Primary Membership. The Primary and/or Associate Member must be at least driving age in the state where they reside and have a valid government issued ID. Primary Members are responsible for the conduct and service demands of their Associate Members. Other members of your household must have their own Membership in order to receive Services. Primary and Associate Members enjoy the same Membership benefits. Associate Members may make changes to the Membership with the exception of cancelling the Primary Membership.
A. Extricating or Winching Service
If while a vehicle is traveling, it becomes stuck in a ditch, mud or snow, we will attempt to free it if, in our sole opinion, it can be safely reached from a normally traveled road or established thoroughfare. If special equipment, more than one service person or more than one service vehicle is needed, additional charges may apply. Extrication or winching Services are not available for parked, snowbound, or un-shoveled vehicles, and do not include shoveling or clearing of snow, mud, dirt or sand.
Delays, which may be excessive at times, may occur when a substantially greater than normal number of Members call for Service at the same time. This situation is usually caused by adverse weather, unusual traffic or other conditions over which AAA has no control. During these peak periods of demands for Roadside Assistance, AAA may prioritize certain service requests. Towing Services to your choice of destination or long distance tows may be delayed. In certain circumstances, all Services may be temporarily suspended.
C. Services Outside of AAA North Jersey’s Territory
You are entitled to Services throughout the United States and Canada. Outside the AAA North Jersey territory, Services will be provided by the local AAA club or Canadian Automobile Association club (“Club”) servicing that area. Membership terms, rates, products and services may vary from Club to Club.
D. AAA North Jersey Territory
AAA North Jersey serves members located in the following New Jersey counties: Bergen, Hudson and Passaic
E. Additional Terms
The following additional terms apply to Roadside Assistance:
(i) A Member in good standing must be with the disabled vehicle at all times.
(ii) A valid Membership card and government issued identification must be shown to AAA. If a valid Membership card and government issued identification are not available at the time Roadside Assistance is requested, we may decline to provide you Roadside Assistance. If we do provide you with Roadside Assistance absent a valid Membership card and government issued identification, you may be required to pay at the time Roadside Assistance is rendered. You may submit the invoice to AAA for reimbursement consideration. If we agree to reimburse you, such reimbursement may be based on rates in effect between AAA and its independent contractors from time to time and not the invoice submitted by you.
(iii) There must be a licensed driver with the vehicle at all times.
(iv) After the Roadside Assistance call has been completed, you may be required to sign a service slip acknowledging that Services were rendered by AAA.
(v) If your vehicle starts before Service arrives, contact us to cancel the Roadside Assistance you requested. If you fail to contact us, the Roadside Assistance will be counted towards your Member benefits.
(vi) We make no representations or warranties that we will provide Roadside Assistance within a specified time.
(vii) ELIGIBLE VEHICLES: Four-wheeled motor vehicles are eligible for Roadside Assistance. Dual-wheel campers/motor homes will be provided all Services except towing, extrication/recovery and tire service. Dual-wheel, unloaded pickup trucks are provided all Services except flat tire service. Rented passenger vehicles are eligible for Service. Certain commercial vehicles are eligible for Service with the exclusion of those vehicles with livery or T&LC plates such as taxi cabs and limousines. Vehicles with cube, dump or utility body types will be evaluated on a case-by-case basis to determine if normal automobile servicing equipment can safely handle the different size, weight and wheel bases.
(viii) VEHICLES NOT ELIGIBLE: Unattended, abandoned, illegally parked, vehicles going to a junk or salvage yard, vehicles that have been purchased in a non-running condition, being donated to a charitable organization, equipped with an attached snow plow, car trailers, cargo or utility trailers, commercial, livestock and horse trailers, landscaping trailers, boat trailers and any trailer not described as being eligible, and vehicles that cannot be driven safely.
(ix) If a vehicle is in an inaccessible location, such as an unplowed street or driveway, a beach, field or wooded area that cannot be reached by a service vehicle, in our sole opinion (“Inaccessible Location”), Roadside Assistance may not be rendered. In instances where we determine that the vehicle is in an Inaccessible Location and agree to provide Roadside Assistance, it will be rendered at your expense.
(x) Roadside Assistance and Towing Service will not be rendered to vehicles ordered towed by the police for alleged violation of the law.
(xi) In some cases we utilize independent contractors to provide Roadside Assistance and cannot control the manner in which those independent contractors provide Roadside Assistance. Accordingly, we are not liable for any claims, damages, causes of actions, suits, or demands (“Damages”) arising out of any act or omission of our independent contractors. All Damages are the responsibility of the independent contractor. In the event of a dispute between you and an independent contractor, we may assist by mediating the dispute, but are not responsible for the actions of independent contractors.
(xii) On certain roads, state or municipal regulations only permit Roadside Assistance to be delivered by franchised stations, which are not affiliated with AAA (“Franchised Stations”). We cannot control the manner in which such Franchised Stations provide Roadside Assistance and make no representations or warranties concerning the Roadside Assistance provided by the Franchised Stations and we are not liable for any Damages arising out of any act or omission of the Franchised Stations. AAA will reimburse you for charges paid for Roadside Assistance provided by the Franchised Stations based on the Service you are entitled to receive, provided that the official receipt is submitted to us for reimbursement. If towing services are provided, you will receive a refund for a tow to the Franchised Station providing the service or to the nearest exit.
(xiii) Without limiting any rights or remedies, we may seek reimbursement from you where Roadside Assistance was fraudulently or wrongfully obtained.
(xiv) Roadside Assistance may not be used as a substitute for regular maintenance necessary to keep your vehicle in good operating condition.
(xv) Your individual Membership may not be used by a business or other organization to provide Roadside Assistance for its customers, employees or vehicles.
(xvi) Roadside Assistance will only be provided when it is safe to do so and where it is legally permitted.
(xvii) You are permitted up to four Road Service calls in a Membership year. We may determine that Road Service usage is excessive. In making such determinations, we consider the cost associated with Road Service calls, call frequency over multiple Membership periods, and other factors. We reserve the right to impose surcharges and/or Road Service limitations, downgrades of a Membership type or cancellation of your Membership, without prior notification. In the event that you require more than four Road Service calls in any single Membership year, you may be required to pay a fee for Service and/or tows back to the closest responding facility; tows to other destinations will be at prevailing rates for towing Road Service.
(xviii) AAA and its independent contractors will accept valid credit and debit cards and personal checks from you for up to $250 for Services provided by us or our independent contractors. However, AAA and its independent contractors will not accept checks in any amount drawn on a foreign bank. In the event an independent contractor is unable to accept your valid credit and/or debit card, we will provide support to such independent contractor to allow for such usage.
(xix) A detailed description of covered vehicles and services is shown on Schedule A.
Discounts (if applicable) are valid at participating locations. Certain restrictions may apply. Participating locations and savings vouchers may be added or deleted and the level of discounts are subject to change at any time without notice. When making reservations, please have your membership card available and show all vouchers to participating vendors.
3. Products and Services
We partner with third-party service providers (“Service Providers”) who provide products and services to you. These products and services, include without limitation, identity theft monitoring, travel, financial and insurance products as well as other services. In this case, we act as an intermediary between you and the Service Providers. Products or services that you purchase using your Membership are provided directly by the Service Provider. We are not responsible for the actions or inactions of the Service Providers, their breach of contract, their failure to comply with any laws, or any intentional or negligent actions or omissions on the part of such Service Provider or Service Provider’s subcontractors, which may result in any loss, damage, delay, inconvenience or injury to you. In no event shall we be liable for any damages in connection with a product or service obtained by you from a Service Provider.
4. Other Provisions
A. Membership Information
We expect you to submit and maintain accurate and current information in connection your Membership. Such information includes name, address, email address, mobile and landline telephone number, date of birth, and make, model and year of vehicle. You consent to AAA calling or texting you on the telephone number you have provided using an autodialed and/or prerecorded or artificial voice message to provide you with transactional information regarding your Membership. You are not required to agree to receive prerecorded or artificial voice messages and, if applicable, calls to your wireless phone, as a condition of your Membership. Periodically, we will utilize the National Change of Address (NCOA) system as well as other available databases and information to update your information. You can change your account information by accessing AAA.com and updating your profile, by calling in person at a AAA branch, or by mail addressed to AAA North Jersey . We cannot assume any liability for correspondence, mail or email that is lost, delayed, or misdirected. In order to obtain Membership benefits, the name on your Membership Card must match the name on your valid government issued identification. We may send you a temporary Membership card as part of a promotion at no cost to you (“Temporary Promotional Membership Card”). Any Temporary Promotional Membership Card provides limited Membership benefits and does not include Roadside Assistance or Bicycle Transportation Assistance. Notwithstanding, we may offer existing Members a temporary Plus or Premier promotional Membership at no cost (“Promotional Membership”). The Promotional Membership must be activated by you. Once activated by you, the Promotional Membership includes Roadside Assistance and any additional Plus or Premier Member benefits, as applicable. Membership products and services may vary depending upon your geographic location. Membership dues and fees may change without notice.
B. Term; Automatic Renewal; Fees
Your annual Membership term will commence upon joining and will expire on either (i) the 1st day of the month or (ii) the 15th day of the month after your one year anniversary date, as determined by AAA (“Expiration Date”). New Members may incur additional fees such a nonrefundable enrollment and same-day service fee. You will be charged annually for your Membership in advance of the Expiration Date. A grace period of 15 days follows the Expiration Date in which all Member benefits, including Roadside Assistance, are available. Prior to the Expiration Date of your Membership, you will receive a renewal notice for dues and a new Membership card for the subsequent 12 month period. Renewal Membership payment is due before your current Membership Expiration Date. Membership dues paid during the 90 day period after the Expiration Date renews your Membership for twelve months from the original Membership Expiration Date. Payment received more than 90 days following the Expiration Date causes a new Membership to be established with a new Expiration Date and may result in charges such as nonrefundable enrollment and same-day service fees. A charge may also be assessed for lost or stolen Membership cards and returned checks. By selecting the automatic renewal option, you authorize AAA to renew your annual Membership at your current Membership type (Basic, Plus or Premier) at prevailing rates up to 30 days in advance of your Membership Expiration Date by charging the credit/debit card you have provided to us. Your Membership Expiration Date may be extended upon your request subject to our prior written approval, which may be granted in our sole discretion. If we agree to extend your Membership Expiration Date, you may be charged prorated Membership dues for the term of your Membership extension. Membership is valid up to and including your Membership Expiration Date. Membership overpayments up to ten ($10.00) dollars will be credited to your next Membership renewal.
(i) You have the right to cancel your Membership at any time. Membership cancellation is subject to payment of a cancellation fee of $10.00, unless otherwise noted as part of a promotion. If you cancel your Membership, you will receive a pro rata refund of your Membership dues. Refunds will be issued using the original form of payment, when possible. Notwithstanding the foregoing, cancellation fees shall not apply to Memberships subject to automatic renewal. If your Membership is cancelled for any reason and you wish to rejoin, you may not retain your tenure as a AAA Member.
(ii) We may terminate or downgrade your Membership, including any Associate Memberships, without notice, for any reason, in which case we will provide you with a pro rata refund of your Membership fee less any other amounts owed to us.
(iii) We may terminate any or all, or portions thereof, of the benefits and services available under Membership at any time with or without notice.
(iv) Upon Membership termination, all Membership benefits shall cease.
AAA produces and mails a publication on issues relevant to our Members. The subscription rate is $2.00 annually, which is included in the Primary membership dues.
THE MEMBERSHIP BENEFITS AND SERVICES ARE PROVIDED ON AN "AS AVAILABLE" BASIS.
AAA AND ALL OF ITS RESPECTIVE AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, INDEPENDENT CONTRACTORS AND AGENTS (COLLECTIVELY "THIRD PARTY PROVIDERS") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
THIRD PARTY PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THIRD PARTY PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) .
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
many disputes can be resolved simply by writing to us. WE will work to resolve any dispute with you arising out of or relating to YOUR MEMBERSHIP as expeditiously as possible.YOU AGREE TO CONTACT US in writing describing your dispute, and WE will respond to you within 30 days. Please include with your correspondence any information that you would like US to consider. If we cannot resolve the dispute WITHIN 30 DAYS, you agree to submit any and all disputes, including but not limited to claims for breach of contract, express or implied warranty, consumer protection claims, statutory violations of any kind, strict liability, negligence, misrepresentation and/or fraud (“Claims”), to binding arbitration pursuant to the Federal Arbitration Act (Title 9 of the United States Code). In so agreeing, you waive any rights to trial by jury with respect to such disputes. The arbitration shall be conducted in the state in which you reside, and the laws of the State of DELAWARE shall apply. There shall be no right or authority for any Claims to be arbitrated on a class action basis. Notwithstanding the above, as set forth above, the dispute will be resolved by binding arbitration under the Federal Arbitration Act.
We may change the Terms at any time without notice or liability by posting revised Terms on the AAA website located at AAA.com. Any change shall take effect immediately, unless otherwise provided.