Get To Know Our Team

Resources

Hiring Process

Helping and Serving

Developing Our Talent

Benefits and Perks

Get To Know Our Team

Diversity, Equity & Inclusion

My AAA Journey

Careers

Get To Know Our Team

Various AAA employees doing their day to day jobs.

AAA Northeast is made up of several diverse departments.

AAA Northeast is a business of businesses, offering employees expansive opportunities to move throughout the organization, explore their passions and continue to grow in their careers.

Automotive Services +

Roadside assistance is the No. 1 reason AAA retains member loyalty. We are always looking for talented employees for our call center, dispatch and fleet teams. But careers in Automotive Services are wide-ranging. This business line also encompasses membership sales and service, member relations and internal business services, as well as management of our battery, AAA Approved Auto Repair (AAR) and independent service provider programs.

Branch Operations +

Our almost 70 branch locations throughout the AAA Northeast footprint are community hubs for everything AAA. Branch teams deliver outstanding personalized experiences to members while assisting with a variety of products and services, including membership upgrades, gift memberships, passport photos, travel money services and international driver’s permits. They also work closely with travel advisors, insurance agents and consumer lending counselors in our branches. In addition, our branches in Massachusetts, Rhode Island and downstate New York offer state motor vehicle services such as registration and driver’s license renewals, even REAL ID upgrades.

Building Operations +

Responsible for facilities management, mail fulfillment and purchasing, the Building Operations team keeps the AAA world going ’round. They are always willing to assist colleagues and get any job done.

AAA Driving School +

AAA Driving School has trained lifelong safe drivers for more than 75 years. Our classroom and behind-the-wheel instructors deliver the highest-quality education. They are highly trained, licensed professionals experienced and committed to preparing new drivers, both teens and adults, for the road ahead.

eBusiness +

This is where passionate digital entrepreneurs collaborate in a high-energy environment, testing and adapting website optimization to be consumer-centric and inform data-led decision making. Their work has enhanced the digital experience for more than 10 million AAA members, earning recognition from Adobe and Microsoft.

Finance and Accounting +

As guardians of our financial assets and transactions, this team is essential to our operational success. Their support of our business lines and executives helps guide decisions about our future.

AAA Northeast Bank +

AAA offers a variety of financial products for every stage in life, from auto and home loans to student lending to deposit programs. Whether in a sales or processing role, everyone on the AAA Northeast Bank team is dedicated to helping people fulfill their dreams.

Human Resources +

We understand that people are our greatest strength. We embrace diversity in all forms and foster an inclusive culture that ensures equity for all. Our world-recognized learning and development experts provide tools and training for every employee to achieve personal and professional growth. Our benefits specialists are constantly enhancing offerings, putting together award-winning wellness packages for your whole person – physically, mentally and financially. Our goal is to support the needs of employees and our businesses holistically.

Information Technology +

We invest heavily in technology to stay ahead of today's business demands and to prepare for a prosperous future. Our IT team includes several disciplines from help desk support to data analytics and everything in between. They secure our personal and private information, maintain our various systems and ensure we stay connected and productive no matter where we are or what we do.

Insurance +

AAA has been a leader in the insurance industry since 1933 and is rapidly expanding its product offerings and geographical reach. This is an ever-growing yet close-knit group of various expertise. Our products include auto, home, small-business and life insurance tailored to each person’s individual needs. We are proud of our high-performing sales and customer service teams, and we provide the training and support to help them succeed.

Marketing +

This dynamic group of creative thinkers is transforming our marketing efforts to be highly attentive and relevant to more diverse audiences. Using state-of-the-art tools, they are gaining greater insight about consumers and delivering more personalized experiences. They are focused on building lifelong relationships with members from acquisition through retention while setting up every business line to achieve its goals. We are 6 million members strong and counting.

Public Affairs +

Since its inception in 1902, AAA has been an advocate for motorists and travelers. This team upholds our mission through public and government relations. They are spokespeople for our organization and our members. They are also traffic safety experts, offering educational programming for children and adults.

Strategy and Innovation +

Our future is in their hands. This team supports all elements of club growth, partnering with the executive leadership team, business lines and business functions to improve member experiences, enhance product offerings and deliver efficient services. They ensure we have a clear direction for the future and sustain our value to our members for years to come.

Travel +

Our travel team is always on the forefront of what’s next in dreaming, planning and going. Our experienced travel advisors offer the resources and information travelers need. No matter the ask, they’re ready to provide personalized vacation planning and insights to make the most of every trip.