Get To Know Our Team

Automotive Services is the number one reasons members renew, but this business line expands far beyond emergency roadside assistance. Joining this group could mean working on any of the following teams, Call Centers, Dispatch, Membership, Member Relations, Fleet Operations, Independent Service Provider Management, Battery Program Management, Approved Auto Repair Facility Program Management (AAR), Roadside Assistance Program (RAP), Business Services and Driving School.

This team provides outstanding, personalized member service through a network of over 70 conveniently located Branch Offices. It is in the branches that a full suite of AAA products and services are offered including insurance, financial services, travel, discounted attraction tickets, travel money services and more. They even offer Registry services in select states and can help with anything from license renewal to registration to E-Z Pass applications.

This team helps the AAA world go ‘round. They are responsible for our facility management, mail fulfillment and purchasing efforts. They are always willing to help and provide exceptional service to get any job done.

Our Driving School team has been around for 75 years providing the highest quality driver training and education to both teens and adult drivers through the work of highly experienced, highly trained, licensed professionals committed to preparing students for the road ahead.

In eBusiness, collaboration is more than just working together - it means teaming up with passionate digital entrepreneurs who empower data-led decision making and consumer-centric optimization. In the past few years, they have been recognized by Adobe ;and by Microsoft as key partners in digital transformation and they enhance the digital experience for over 10 million members within their reach.

Our Insurance Agency, along with AAA-affiliated agencies, has been servicing members and the motoring public since 1933, making us leaders in personal lines of insurance. In addition to providing dependable automobile insurance policies at special member rates, we also offer reliable and competitive homeowners, flood and personal plans, as well as personal life insurance policies tailored to the individual needs of our members.

The Finance and Accounting team is an essential part of our operational success. They safeguard the financial assets of the organization and process all financial transactions. They support our business lines and executives and help make decisions about the future direction of the organization.

This team is dedicated to meeting the financing needs and expectations of our members by providing an array of products including vehicle loans, home loans, student loans, deposit products, as well as vehicle service contracts.

People are the heart and soul of our organization. Whether it’s our world class training offerings or our award-winning benefit packages, we strive to meet the unique needs of our employees. We recognize the value of diversity and are committed to embracing diversity, ensuring equity, and promoting inclusion. HR recognizes that talent is our biggest asset and creates the programs, strategies, and initiatives to support employees and the business holistically.

Technology is our future, and our IT team is here to provide the expertise, tools, technology, and connectivity to ensure employees can work productively wherever they sit. They ensure the safety of our employee and member information and drive business decision making through enterprise data expertise.

Our Insurance team is a business that continues to grow and expand rapidly. They have been servicing members since 1933, making them a leader in personal lines of insurance. They offer a full suite of vehicle, home, life and health, small business and other lines of insurance tailored to the individual needs of our members. Along with these products, this team is dedicated to providing superior personalized service.

Internal Audit partners with each business line to evaluate new systems and processes in order to provide objective assurance and consulting to protect the organization’s value. They assist the organization in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, internal control, and governance.

Our Legal team provides the internal counsel we need to operate both successfully and ethically. They handle matters ranging from vendor negotiating to corporate governance.

We are on the exciting journey of transforming our marketing efforts across all channels to digitize the member experience and reach a more diverse audience. This team is a dynamic group made up of people who are agile and cross-functional with a focus on member insights, testing and adapting. They are responsible for the strategic development and execution of initiatives in support of membership acquisition, membership retention and marketing across our footprint. They strive to create members for life and maintain our 6-million-member base.

Since inception, we have served as an advocate for our members – lobbying for safe and efficient highway systems, standing up for the rights of all travelers, and delivering quality benefits and services to its members, on the road and wherever those roads lead. Public Affairs protects and improves the rights of motorists and travelers and ensures the safety of the traveling public. They do this through traffic safety programming, public relations efforts, member advocacy and government relations.

Strategy and Innovation are responsible for creating a sustainable innovation strategy that includes new business opportunities and innovation capabilities. They identify, prioritize, develop, and launch new products, services, and business models, which may also create new organizational processes and capabilities. Their passion and experience help drive us forward.

Our Travel team is always on the forefront of what’s next in dreaming, planning, and going. Our experienced team of advisors offer the resources and information travelers need. No matter the ask, they’re ready to provide personalized vacation planning and insights to make the most of every trip.