Members receive financial reimbursement up to $500 for Basic, $1000 for Plus, and $1500 for Premier coverage levels if their car is disabled for more than 24 hours as a result of a breakdown when traveling more than 50 miles away from home. The program is valid anywhere in the U.S. and Canada and covers reasonable expenses** for:
Meals and lodging near the repair facility while the member’s car is being repaired;
Car rental from any licensed car rental agency and/or transportation to their destination on a scheduled commercial transportation system.
*Not all independent service providers perform repairs at their facilities.
**Covers expenses incurred within a maximum of three (3) days from time of the accident.
Each cardholder is permitted up to four Roadside Assistance calls per Membership year, below are examples of some of the services and you may visit our Membership Terms page for more details.
For existing AAA Insurance policyholders, an agency service representative will need to speak with the named insured before any proof of insurance or changes can be processed. AAA Northeast Insurance Agency’s customer service phone number is 1-800-222-4242.
Mon - Wed: 8am-7pm, Thurs: 8am - 6pm, Fri: 8am - 5pm, Sat: 9am - 1pm
Massachusetts AAA Insurance Policyholders
Dealerships: Please send completed Massachusetts RMV-1 form with front & back of Certificate of Origin or title. For vehicles with less than 1,500 odometer miles, also include one of the following: window sticker, bill of sale, or dealer invoice.
Email (Preferred): firstname.lastname@example.org
*Massachusetts customers completing their own registration may call 1-800-222-4242 to request an emailed registration form. Please have the vehicle’s title on hand when you contact our insurance service department.
Policyholders in all Other States
Our insurance service department is able to fax or email binders and/or identification cards as proof of insurance once we have spoken with our insured. Here’s what we will need:
Vehicle’s year, make, model
Vehicle’s identification number (VIN)
Vehicle’s odometer reading
Name & address of loan and/or lease company
Fax or email address for bank or dealer requesting insurance documents