Frequently Asked Questions

Membership FAQ

If you’ve moved or are planning to move, please give our membership department a call to assist you with transferring your membership at 1-800-222-8252 from 8am to 9pm Monday-Thursday, 8am - 6pm on Friday, 8am - 4:30pm on Saturday, and 8am - 5:30pm Sunday.
We hate to see you go but understand that there are life changes that call for you to cancel your membership. Please give our membership department a call to cancel your membership or the membership of someone in your household at 1-800-222-8252 from 8am to 9pm Monday-Thursday, 8am - 6pm on Friday, 8am - 4:30pm on Saturday, and 8am - 5:30pm Sunday.
Extended Roadside Assistance services for AAA Plus®, AAA Plus® MC, AAA Premier® or AAA Premier® MC benefit levels are effective seven (7) calendar days after upgrade is processed, and receipt of the full payment due.
Coverage applies to anyone that you add to the membership. The Primary member is the person who established the AAA membership. Associate members are other persons residing in the household who are on the Primary membership account. Please visit our Membership Terms page for more information.
AAA/CAA is a federation of regional motor clubs located throughout North America. Membership and insurance benefits may vary by club. If you’ve moved or are planning to move, find your club’s website or find AAA Office Listings Nationwide.
If you have an active membership with another AAA Club and you’ve moved or are planning to move within the AAA Northeast territory, please contact your current AAA Club’s membership department to update your address on file. Once you have done so, they will initiate the transfer process to AAA Northeast.
Please click here for more information on how to obtain a new membership card.
Your Basic coverage starts the next day. Members requiring road service on the same day they join or reenroll will be subject to a nonrefundable Same Day Service Fee. Plus or Premier coverage commences 7 days after payment is applied.

Members receive financial reimbursement up to $500 for Basic, $1000 for Plus, and $1500 for Premier coverage levels if their car is disabled for more than 24 hours as a result of a breakdown when traveling more than 50 miles away from home. The program is valid anywhere in the U.S. and Canada and covers reasonable expenses** for:

  • Meals and lodging near the repair facility while the member’s car is being repaired;

  • Car rental from any licensed car rental agency and/or transportation to their destination on a scheduled commercial transportation system.

*Not all independent service providers perform repairs at their facilities.
**Covers expenses incurred within a maximum of three (3) days from time of the accident.

Roadside FAQ

Yes, your AAA membership covers you in any eligible vehicle, whether you’re the driver or passenger. Please visit our Membership Terms page for more details.

Each cardholder is permitted up to four Roadside Assistance calls per Membership year, below are examples of some of the services and you may visit our Membership Terms page for more details.

  • Towing service
  • Flat tire service
  • Battery jump start & AAA Battery Service
  • Emergency fuel delivery
  • Vehicle lockout and locksmith service
  • Minor mechanical adjustments
  • Extrication/winching service

Travel FAQ

To create your own travel directions or TripTik please click here.
To order Maps & TourBooks® please click here. Your order will be completed and delivered by US Mail within 10 business days.
To order a TripTik please click here. Your order will be completed and delivered via US Mail within 14 days of your departure. If you are traveling in less than 14 business days, please call 1-877-TRIPTIK (874-7845) or visit your local branch.

Insurance FAQ

Purchasing or Leasing a vehicle? +

For existing AAA Insurance policyholders, an agency service representative will need to speak with the named insured before any proof of insurance or changes can be processed. AAA Northeast Insurance Agency’s customer service phone number is 1-800-222-4242.

Mon - Wed: 8am-7pm, Thurs: 8am - 6pm, Fri: 8am - 5pm, Sat: 9am - 1pm 

Looking for proof of insurance to register a vehicle? +

Massachusetts AAA Insurance Policyholders

Dealerships: Please send completed Massachusetts RTA form with front & back of Certificate of Origin or title. For vehicles with less than 1,500 odometer miles, also include one of the following: window sticker, bill of sale, or dealer invoice.

                  Email (Preferred):

                  Fax: 401-868-2043

*Massachusetts customers completing their own registration may call 1-800-222-4242 to request an emailed registration form. Please have the vehicle’s title on hand when you contact our insurance service department.

Policyholders in all Other States

Our insurance service department is able to fax or email binders and/or identification cards as proof of insurance once we have spoken with our insured. Here’s what we will need:

                  Vehicle’s year, make, model 

Vehicle’s identification number (VIN)

                  Vehicle’s odometer reading

                  Name & address of loan and/or lease company

                  Fax or email address for bank or dealer requesting insurance documents

How do I make a payment? +

View your payment options by visiting our Claims and Payments page.

How do I report a claim? +

Visit our Claims and Payments page to report a claim.

Have another question?