Frequently Asked Questions

Besides contributing to saving the planet, Digital Memberships can be accessed anytime and anywhere when accessing the Auto Club app on a smart phone or device.

There is no difference in service when choosing Digital Membership. Road Service, discounts and rewards, travel benefits, and all other member benefits are part of your AAA Membership. Simply present your digital card in place of your physical card. 

Eligible members can sign up for Digital Membership by logging into their AAA.com account. 

Members can access their digital membership card by going online and signing into their AAA.com account or by downloading the AAA Auto Club app. Once signed in, members can view their digital card right on the home page of their account.

A printable card is available by clicking the Digital Membership Card(s) link on the left tool bar when signed into your account.

Members can opt out of Digital Membership by signing into their AAA.com account and unselecting the Digital Membership option.

Members that are currently ineligible to enroll in Digital Membership include memberships in the following categories: Gift Memberships, Group Memberships, Fleet Memberships, and memberships with multiple expiration dates.

Members who experience difficulties enrolling in Digital Membership should reach out to our Member Service Counselors at 1-800-564-6222. One of our counselors would be glad to assist you with updating your account.

The fastest way is to use our online request system, which is accessible on your smartphone, laptop or tablet by typing: AAA.com/GetMoving into your browser (and bookmark it for future use!), visiting AAA.com and selecting Roadside Assistance, Request Online, or by downloading our free mobile app to your device. You can also contact our call center at (800) 222-4357 to speak to a representative.

Yes, your AAA membership covers you in any eligible vehicle, whether you’re the driver or passenger. Please visit our Membership Terms page for more details.

Primary members receive up to 4 Roadside Assistance calls and Associate members receive up to 2 Roadside Assistance calls per Membership year, below are examples of some of the services and you may visit our Membership Terms page for more details.

• Towing service
• Flat tire service
• Battery jump start & AAA Battery Service
• Emergency fuel delivery
• Vehicle lockout and locksmith service
• Minor mechanical adjustments
• Extrication/winching service

If you’re a AAA Northeast member, you may complete the Roadside Assistance reimbursement form to be considered for partial or full reimbursement of services. Please submit your request form and the original itemized paid receipts on the garage letterhead.

For additional information, visit our Reimbursement Request page.

Create your own travel directions or TripTik.

Order maps online. 

 

Your map order will be completed and delivered by US Mail within 10 business days.

Order a TripTik. 

 

Your order will be completed and delivered via US Mail within 14 days of your departure. If you are traveling in less than 14 business days, please call 1-877-TRIPTIK (874-7845) or visit your local branch.

Plus and Premier members can purchase RV/motorcycle membership to enhance their roadside service coverage to include service for recreational vehicles such as motorcycles, motor homes and camper trailers in addition to passenger vehicles. Any of your service calls can be used for any combination of passenger or recreational vehicle roadside assistance requests.

Plus and Premier members are eligible to add RV/motorcycle coverage to their membership by contacting our membership department at (800) 564-6222. 

Service includes a tow benefit for RVs and motorcycles, as well as extrication and winching, and tire change service for RVs. AAA will pay up to $500 toward services per allowable RV/motorcycle service call.

The RV/motorcycle benefit expands the vehicles covered under your AAA membership to include motor homes, camper trailers and motorcycles.

• Class A Motor Home
• Class B Motor Home
• Class C Motor Home
• Travel Trailer
• Fifth Wheel Trailer
• Hybrid Travel Trailer
• Pop-up Trailer
• Truck Camper
• Toy Hauler

Road service calls for your RV or motorcycle are subject to service limit maximums when requesting a tow, extrication or RV tire service. Your AAA benefits pay up to $500 in services per RV/motorcycle service event, and you will be responsible for any costs incurred over that amount at the time of service. 

We will provide you with a good faith estimate of such additional charges, for which you are responsible to pay for at the time of service. 

Service providers will accept payment via credit or debit card. 

No, not currently. Due to the complex nature of recreational vehicle service, all requests for service are being handled by our trained phone agents. 

You may request your RV/motorcycle vehicle be towed to a destination of your choosing. If the cost for the tow exceeds the $500 service limit maximum, you will be responsible for covering the remaining cost of the tow. 

No. New cards will be sent upon renewal; however, you do not need to have a new card to receive service. This benefit was updated automatically for all RV/motorcycle plans and can be utilized whenever roadside assistance is needed. 

No, there was no change in membership dues with this enhancement. 

There is no action needed to receive additional RV coverage. The changes to include RV were made automatically to your membership. 

On the AAA Northeast home page, please click ‘SIGN IN' in the top right corner. On the login page, select 'CREATE A LOGIN’, and enter your current 16-digit membership number, last name, and zip code. If you don’t have your membership number please contact our membership department at 800-222-8252.

You can sign in on the AAA Auto Club App or on the AAA Northeast website with your email address and password.

If you are logged in, sign out to reset your password. On the sign in page, click Forgot Password.

 

If you are not logged in, visit the Forgot Password page.  

Please visit the following link https://nm.northeast.aaa.com/forgot/change

What does “Verify email address” mean?

To ensure the email provided is valid, we will send you an email to confirm it is active/current.

What do I do once I get the verification email?

Open the verification email in your inbox and click on the link provided. You will be redirected to your online AAA Northeast profile.

What if I did not receive the verification email?

If you do not receive the verification email in your inbox, please check your spam/trash folders. Confirm the email address provided was spelled correctly. Please also be sure to allow emails from: internet@aaanortheast.com - by adding this email to your safe sender list, this will help ensure delivery to your inbox.

What should I do if the verification link has expired?

If you receive a message that your verification link has expired, please go back to the AAA website and click the blue “Resend Verification Email” button and follow the link provided in the newest verification email.

I am still unable to verify my email and need further assistance. Who do I contact?

Please email internet@aaanortheast.com for further assistance.

If you sign in and see a canceled account but you've recently made a payment, please create a new sign in with your updated membership number to get access to your current membership. If you don’t have your membership number please contact our membership department at 800-222-8252.