Careers that take you places.

 

 

Answer The Call For Our Members

Our Commitment to Employee Safety

As COVID-19 continues to present unique challenges in the workplace, we want you to feel confident about how AAA protects and supports our employees. At AAA, our careers are varied and extensive with roles ranging from being member-focused in a branch to an educator in behind the wheel driver training or a problem-solver at the roadside, a calming voice over the phone in our contact centers or a collaborator among our business staff in an administrative office. Regardless of your position or place of work, rest assured that we continue to follow guidelines from the Centers for Disease Control and Prevention as well as state and local health authorities. We also review and enhance our protocols regularly. The safety of our employees and members will always be our top priority.

 

Practicing Safety for the Long Haul

AAA Northeast roadside technicians take safety seriously, and it shows. Already experts at avoiding collisions, injuries and damage in some of the toughest situations, several technicians hold exemplary safety records of five or more years. And AAA recently recognized their everyday excellence, awarding jackets and pins to denote their status. Fleet Technicians Jonathan Hadfield and Kurt Thorne share their experiences working on the road.

 

Join Our Award-Winning Organization

We’ve created an environment where people come first, and others have noticed! We’re honored to have been recognized for our culture, benefits, and leadership. We strive to be a workplace that fosters a strong sense of pride amongst our employees.

Working at AAA: Our Culture

We Care Because You Care

Our employees enjoy fulfilling careers because caring about others is not just a job – it’s their way of life. They are generous by nature. They give heart and soul to help every member, most often during stressful and frustrating situations when empathy is as important as impeccable service. They offer the same kindness and compassion in their personal lives, devoting time, talent and resources to charitable efforts. We care about our employees, so we offer opportunities to do more for the charities they support.

  • We give employees paid time off to volunteer.
  • We match employee charitable donations dollar for dollar.
  • We support eight employee charitable committees throughout our territory, each funded with thousands of dollars and empowered to donate and provide volunteer support to community organizations of their choosing.
  • We have an additional employee charitable committee dedicated to supporting issues of social justice and underserved communities across our footprint. 
AAA Roadside Service

You Belong Here

We support a work environment that welcomes diversity in all forms, where people are comfortable being themselves and feel valued for who they are. We believe this is our responsibility not just within our organization but within our society.

We have undertaken a long-term diversity, equity and inclusion initiative to develop and maintain a culture where everyone truly belongs. We have identified four priorities based on employee surveys and focus groups.

  1. Fostering an inclusive culture.
  2. Attracting and hiring diverse talent.
  3. Providing opportunity for growth and advancement.
  4. Delivering unconscious bias and inclusive leadership training.

We rely on our employees to help guide us on this journey.

AAA diversity
Roadside Assistance Truck