Natoya James believes AAA offers endless career opportunities, if you just look. After 12 years in various positions in different departments, she was promoted to Manager of Quality Assurance for Automotive Services in 2022.
I’ve had six positions: road service dispatcher, insurance processor, insurance customer service representative, lead insurance customer service representative, quality assurance analyst, and now, manager of quality assurance.
There have been so many, but here are a few.
It's great to work for a company that has a consistent purpose and great reputation. AAA has many opportunities to help you find a role that fits who you are. Whenever I looked for a new opportunity, I always began with internal opportunities. When I wanted to learn a new skill, I looked at AAA learning and development courses and AAA partnerships with educational institutions. If you have a goal, you can reach out within AAA, and you will find someone who can help you along the way.
Amanda Lomba is an insurance agent at the Cranston, R.I., branch. She has been working for AAA since 2018, starting her journey in a part-time position and working her way up.
I’ve had four. I started as a branch receptionist and then I became a member service counselor. I was later promoted to an insurance customer service representative, and after six months, I was promoted to an insurance agent for the Cranston, R.I., branch.
I have evolved into a more confident and resilient professional. When the going gets tough, I find my way through, and I do it with joy. I work in sales; everyone who works in sales knows at times it can be tough, but you have to pick yourself up and seize every opportunity.
I feel like I have had many mentors along the way. Senior employees make such an impact on newbies. With the right mindset, you can have plenty of mentors. I have learned from so many along the way.
I learned the value of hard work and patience. This is the second-longest job I have ever had. However, I hate to call it a job, because I definitely feel like I found my career. My supervisors and other employees showed me that with hard work, dedication, and patience you can have a fulfilling career here at AAA Northeast.
Brian Butterworth, operations support manager for AAA Driving School, has been pursuing self-development opportunities at AAA since 2009.
I’ve had nine. I started as a member service counselor in the automotive services call center and held several positions there leading up to dispatch supervisor. Then I was assistant manager in our former glass business before taking my current position.
I think it would be easier to say how haven’t I changed since I started with AAA. When I started off as a temporary employee, I was fresh out of high school, very quiet and nervous. I have grown and developed over the years and have much more confidence in myself.
The two most important lessons are always challenge yourself to do better and never stop learning. Together, these two actions can help you continually grow and develop, both as a person and in your career.
Whether you’re walking through headquarters, traveling to a branch location or speaking with someone several states away, AAA always feels like one giant family. I would be challenged to think of another company that has such a diverse range of products and services. When you combine all of the departments that support other business lines like IT, e-business, and finance, there's almost unlimited career opportunity with AAA.