Our ESG Journey

Our inaugural ESG report details our progress and plans for creating positive environmental and societal impacts through the work we do every day. From electric vehicles to volunteer work to ethical business practices, we’re doing our part for the road ahead.
Parent and two children in a minivan
AAA Northeast President and CEO, John Galvin

A message from our President and CEO, John Galvin

“Every day, we are living our service-oriented mission. We will evolve to meet the needs of our employees, members and communities to remain a responsible corporate citizen. We look forward to the work to come and are committed to sharing our progress along the way.” – John Galvin, President and CEO, AAA Northeast

AAA Northeast at a Glance

  • Headquartered in Providence, RI

  • Over 3,300 Employees

  • Over 6 million members

  • Over 100 locations, including more than 65 branches

Our long-established core value statements guide our actions as we advance our ESG efforts, and our employees help drive our culture of sustainability, belonging and integrity.

  • We help and serve as a way of life.

  • We value and respect each and every employee.

  • We secure our future through a combination of innovation and careful planning.

  • We accept responsibility for keeping the AAA brand promise, and we act as stewards of the AAA legacy.

  • We are relationship builders.
Brick building with the AAA logo.


We are committed to working to mitigate our impact on the environment across our businesses, focusing on the following:

  • Measuring and managing our greenhouse gas emissions.
  • Preparing for an EV future through our fleet of service vehicles, education and advocacy.
  • Managing energy and water usage at our facilities.
  • Reducing overall paper consumption.
  • Supporting our employee Environmental Collaborative Council.
Electric car being recharged.


We exist to serve our members. We’re best equipped to fulfill this purpose when we are deeply invested in supporting the communities we serve, continuously work to nurture a workforce that represents these communities and provide programs and initiatives that emphasize employee values and respect. 
AAA Employees volunteering in the community.


Our more than 120-year legacy is grounded in providing peace of mind with the highest quality of service. We act as stewards of this legacy every day and are unwavering in the protection of our reputation. This means conducting business ethically, protecting member and employee information, and acting with integrity in everything we do. 
AAA Employee offering roadside assistance
Roadside Assistance Truck