2023 ESG Report

Environmental, Social and Governance

Living Our Values

Whether it’s at the roadside, in our branches or making a positive difference in our communities, being there for our members is the driving force of AAA Northeast. As a service-oriented organization and a traffic safety advocate, the well-being of our communities is central to our purpose.


Our mission extends beyond the services we provide. It guides our actions as we advance AAA’s environmental, social and governance (ESG) efforts. Our annual report focuses on these goals, our progress and how we live our values every day. 

AAA Northeast President and CEO, John Galvin

A message from our President and CEO, John Galvin

“Every day, we are living our service-oriented mission. The ESG progress we are making is a collective effort of our team, and together, we are committed to making a meaningful impact. Throughout this journey, we will continue living our values and evolving to meet the needs of our members, employees and communities.”

AAA Northeast at a Glance

  • Headquartered in Providence, R.I.

    Headquartered in Providence, R.I.

  • Serving over 6.5 million members.

    Serving over 6.5 million members.

  • Over 3,500 employees.

    Over 3,500 employees.

  • Over 100 locations, including more than 65 branches.

    Over 100 locations, including more than 65 branches.

AAA Northeast’s Core Values


Our five long-established core value statements continue to influence how we conduct ourselves and our business. As we advance in our ESG efforts, we are grounded in these values.

  • We help and serve as a way of life.

  • We value and respect each and every employee.

  • We secure our future through a combination of innovation and careful planning.

  • We accept responsibility for keeping the AAA brand promise, and we act as stewards of the AAA legacy.

  • We are relationship builders.
Glass building with the AAA logo.


We are working to become a more environmentally friendly company by adding more electric vehicles to our fleet, cutting down on tons of plastic and paper usage by going digital and reducing our carbon footprint.
Electric truck driving down rural road.


We pride ourselves in being a company that gives back, cultivating a diverse and engaged workforce and providing best-in-class benefits to our employees.
AAA employee at a heart walk event.


Our governance model ensures that we are conducting business ethically, protecting member and employee information and acting with integrity in everything we do.
AAA IT employee next to a server.
Roadside Assistance Truck